Join or manage the waitlist
When a class is full, signed-in clients can join the waitlist. The earliest eligible person is moved in when a seat opens.
Who can do this: Clients join themselves. Staff: managers and front desk (any class); instructors (taught classes only). General staff cannot waitlist.
Students
- When the class is full, tap Join waitlist on the public schedule or class page (including the site embed). You must be signed in.
- You can leave the waitlist yourself and see your place in line (for example You’re #2).
- Waitlisted classes show under My classes.
How a seat is filled
If someone cancels, the earliest person who can take the seat is moved in automatically:
- Free or open-booking classes: no credit needed.
- Members with a credit or unlimited plan: that entitlement is used when they are moved in, not when they join the waitlist.
- Someone who still needs to pay stays on the waitlist. The next eligible person gets the seat.
Staff
The roster lists waitlist position, name, joined time, and a Next up marker. Staff can remove a person or Move in from the roster; Move in fails until that client has a credit or the class is free.
Gotchas
- If they were on the waitlist and a seat opens, they get the A spot opened email — not a second booking confirmation.
- Waitlist is not included in the Dashboard Upcoming class bookings count.
- If booked counts are hidden from clients, they still see Join waitlist when the class is full.