Cancel or change a membership
Members cancel from the public studio. Staff can cancel immediately or upgrade during a commitment.
Who can do this: The member (own plan). Front desk can sell at the desk. Cancel membership and catalog edits are studio managers. Instructors do not see Memberships finance.
Members
- Sign in on
/s/{slug}and open memberships / account. - Cancel from the app, or from the Stripe Customer Portal when the studio allows it.
- If a commitment is still running, cancel usually schedules the end at the commitment date (they keep access and are billed through that date). Billing Portal cancel is locked for that subscription while the commitment end is in the future.
Staff
- Upgrade plan starts the new plan now and charges that plan’s price. Unused days on the old plan are not refunded. Unused classes move to the new plan. Upgrading to Unlimited closes leftover membership credit lots.
- A smaller plan starts next period. Buying another pack adds those classes.
- Cancel membership on the client Membership tab is an immediate Stripe cancel after confirm.
Gotchas
- Active in the members table includes people already set to cancel (they stay members until that date).
- Failed payments list people whose membership charge did not go through, with Open in Stripe on this studio’s Stripe account.